This Privacy Policy explains how Red Lightning collects, uses, and protects the personal information of users of our mobile application. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Business address: 9130 E Plata Ave Mesa, AZ 85212 USA
1. Information We Collect
1.1. Personal Information: We may collect the following personal information from you:
- Name
- Email address
- Phone number
- Identification number
- Service requests
1.2. Non-Personal Information: We may also collect non-personal information such as demographic information, IP addresses, device information, and usage statistics to improve our services.
2. How We Use Your Information
2.1. We may use your personal information for the following purposes:
- Provide and improve our services
- Personalize your experience with the App
- Communicate with you regarding updates, notifications, and customer support
- Conduct research and analytics to enhance our services
- Comply with legal obligations
- To share your personal data with law enforcement agencies, government authorities, humanitarian organizations or other third parties to assist you in refugee registration process and to provide our services
2.2. We will only process your personal information if we have a lawful basis for doing so, such as your consent, the necessity to perform a contract, compliance with a legal obligation, or our legitimate interests.
We rely on the following legal grounds under the EU and the UK GDPR to collect, use and share your personal data:
| Processing activity | Lawful basis |
|---|---|
| -Collection and processing of your basic personal details such as your name, nationality, and date of birth to assist you in the refugee registration process, provide humanitarian support, verify your identity, and to share your data with appropriate governmental and humanitarian organizations. | Consent |
| Processing of your contact details to provide you with updates on refugee registration and other important matters through all available communication means | Legitimate interests |
3. Sharing of Your Information
3.1. We may share your personal information with third parties in the following circumstances:
- With your consent
- Service providers who assist us in operating our business
- Law enforcement agencies, government authorities, or other third parties when required by law or to protect our legal rights
4. Data Retention
4.1. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5. Your Rights
5.1. You have certain rights regarding your personal information under the GDPR. These rights include:
- The right to access, correct, or delete your personal information
- The right to restrict or object to the processing of your personal information
- The right to data portability
- The right to withdraw consent at any time
6. How to exercise your rights
If you wish to any of the rights listed in section 5, you can contact us through one of the following ways:
If the EU or the UK Data Protection Law applies to the processing of your personal data, you may file a formal complaint with the relevant Data Protection Authority in the country you reside.
For instance, you can contact the UK Data Protection Authority (ICO) through one of the following ways:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113
If you wish to contact one of the data protection authorities in the EU, you can refer to the directory listed below:
https://iapp.org/resources/global-privacy-directory8. Data Security
8.1. We implement appropriate technical and organizational measures to safeguard your personal information and protect it from unauthorized access, disclosure, or alteration.
To learn more about the measures we implement, you can contact us as described in section 8.
9. Changes to this Privacy Policy
9.1. We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated Privacy Policy on the App or by other means.
10. Contact Us
10.1. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at mckinley@redlightning.com and our website www.red-lightning.com.